Refund policy
FaceTone Pro — Refund Policy
We stand behind FaceTone Pro and the results it delivers when used correctly and consistently.
Our Satisfaction Guarantee If you have used your FaceTone Microcurrent Device consistently for 30 days and have seen no results, contact us within 30 days of receiving your order and we will make it right.
To be eligible:
- You must contact us within 30 days of receiving your order
- You must have used the device consistently as directed
- You must provide your order number and a brief description of your experience
Not eligible for a refund:
- Change of mind after delivery
- Incorrect or inconsistent use of the device
- Damage caused by misuse or negligence
Damaged or defective items: If your device arrives damaged or defective we will replace it or refund it in full — no questions asked. Contact us within 7 days of receiving your order with a photo of the damage.
How to request: Email us at mattherb609@gmail.com with your order number and experience. We respond within 2-3 days.
Shipping costs: Original shipping costs are non-refundable unless the item arrived damaged or defective.